The player from Russia had been betting pan sports at Vave Casino, but the sports betting section had been closed to him due owo his location. The casino had required him jest to play slots owo meet deposit wagering requirements, which he had found unfair. He hadn’t been informed about these changes nor had he been offered a chance jest to withdraw. Despite repeated attempts jest to resolve the issue with Vave Casino, the player had received w istocie satisfactory response. We had asked the casino to refund the player’s deposit, but they had not responded. However, it was later marked as ‘resolved’ after the player confirmed that his issue had been solved.
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He reached out owo support but received w istocie assistance and was frustrated with the situation. The complaint was resolved when the player confirmed that he had received his funds back. We marked the complaint as ‘resolved’ in our system and appreciated the player’s cooperation. The player from Australia has deposited money into the casino account, but the funds seem to be lost.
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The player from Alberta was unable to withdraw funds due owo a lock placed pan their account żeby casino management. Despite being KYC verified and reaching out owo customer support, he received istotnie help or resolution, which led to frustration and plans jest to boycott the casino. The Complaints Team państwa unable owo investigate further as the player did not respond to requests for additional information, resulting in the rejection of the complaint. Whenever we review przez internet casinos, we carefully read each casino’s Terms and Conditions and evaluate their fairness. Taking into account all factors in our review, HellSpin Casino has scored a Safety Index of sześć.9, representing an Above average value.
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A player from Greece reported that after winning 33 euros and receiving free spins at Hell Spin, their potential winnings of 300 euros were reduced jest to only 49 euros. The player from Slovenia had their account closed and państwa informed that their winnings would not be paid. Despite having all documents approved and being told owo wait for a withdrawal, the situation remained unresolved. The player from Greece had his winnings confiscated żeby Hell Spin Casino for exceeding the maximum allowed bet while using an active nadprogram. He intended to communicate with authorities regarding the incident, feeling wronged aby the casino’s actions. However, as the player did not respond owo the team’s inquiries, the complaint państwa unable owo be pursued further and was rejected.
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However, the issue had subsequently been resolved owo the player’s satisfaction. The player from Brazil has requested a withdrawal less than two weeks prior jest to submitting this complaint. The player from Poland is experiencing difficulties withdrawing funds because transactions jest to his preferred payment method are not possible.